chatwoot/app/services
Muhsin Keloth f8f0caf443
feat(campaigns): Add variable support to WhatsApp campaigns (#13649)
Fixes
https://linear.app/chatwoot/issue/CW-5641/add-the-support-for-variables-in-whatsapp-campaign-templates

This PR adds liquid variable support to WhatsApp campaigns, enabling
dynamic per-contact personalization. It supports the same liquid
variables as SMS campaigns ({{contact.name}}, {{contact.email}}, etc.).
Variables are processed per-contact when the campaign executes, allowing
personalized messages at scale.

---------

Co-authored-by: Sojan Jose <sojan@pepalo.com>
Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>
Co-authored-by: Sony Mathew <sony@chatwoot.com>
2026-04-28 21:57:30 +04:00
..
account fix: account email validation during signup (#11307) 2025-05-20 20:45:39 -07:00
auto_assignment feat: show assignment policy name in auto-assignment activity messages (#13598) 2026-02-24 13:32:54 +05:30
automation_rules feat: add automation condition to filter private notes (#12102) 2026-04-13 10:40:46 +05:30
base chore: Add cache to improve widget performance (#11163) 2025-03-24 16:04:49 -07:00
contacts feat: outbound voice call essentials (#12782) 2025-11-24 17:47:00 -08:00
conversations feat: allow agent bots to toggle typing status (#13705) 2026-03-05 08:13:52 -08:00
crm feat: fallback on phone number to update lead (#13910) 2026-03-26 12:32:27 +05:30
data_import fix: standardize contact company field on company_name (#14099) 2026-04-27 18:43:26 +05:30
email chore: Migrate mailers from the worker to jobs (#12331) 2025-10-21 16:36:37 -07:00
email_templates chore: Fix emails being sent with the wrong translations (#2236) 2021-06-08 22:45:01 +05:30
facebook feat(facebook): use HUMAN_AGENT tag for Messenger replies when human-agent config is enabled (#13690) 2026-03-02 15:32:59 +04:00
filters refactor: extract custom attribute methods from FilterService (#13743) 2026-03-10 14:15:52 +05:30
geocoder fix: ip-lookup database lazy loading for all environments (#8052) 2024-10-22 23:18:30 -07:00
google feat: add Google Email fetch and OAuth token refresh service (#9603) 2024-06-11 14:22:03 +05:30
imap fix: call authorization_error! on IMAP auth failures (#13560) (revert) (#13671) 2026-02-26 18:45:18 -08:00
instagram fix: Handle Instagram API error codes properly in message processing (#13002) 2025-12-04 18:53:50 +05:30
internal fix: use last_activity_at for orphan conversation cleanup timeframe (#13859) 2026-03-20 16:28:05 +05:30
labels fix: Update associations when a label is updated (#3046) 2021-09-21 10:16:32 +05:30
line fix(line): Use non-expiring URLs for image and video messages (#13949) 2026-04-01 17:29:12 +05:30
linear feat: Add activity messages for linear actions (#11654) 2025-06-13 11:57:11 +05:30
liquid feat: Add liquid processing for SMS campaigns (#10981) 2025-06-11 13:16:44 -04:00
llm_formatter feat: new Captain Editor (#13235) 2026-01-21 13:39:07 +05:30
macros feat: Add webhook event support for macros (#11235) 2025-04-02 20:26:55 -07:00
mailbox refactor: strategy pattern for mailbox conversation finding (#12766) 2025-11-10 20:47:18 +05:30
message_templates fix: Captain not responding to campaign conversations (#13489) 2026-02-12 10:07:56 +05:30
messages fix: strip markdown hard-break backslashes from webhook payloads (#13950) 2026-04-16 13:19:35 +05:30
mfa feat: MFA (#12290) 2025-09-18 20:19:24 +05:30
microsoft feat: add Google Email fetch and OAuth token refresh service (#9603) 2024-06-11 14:22:03 +05:30
notification feat(super-admin): Add push diagnostics tool (#14105) 2026-04-21 15:55:12 +04:00
reporting_events feat(rollup): add models and write path [1/3] (#13796) 2026-03-19 13:12:36 +05:30
reports feat(rollup): report builder abstraction [2/3] (#13798) 2026-04-20 11:15:48 +05:30
sms fix: Error shouldn't halt the campaign for entire audience (#11980) 2025-08-11 12:03:48 +05:30
telegram fix: Use Faraday for Telegram document uploads to fix large file failures (#13397) 2026-02-10 14:25:25 -08:00
tiktok feat(inbox): Enable conversation continuity for social channels (#11079) 2026-02-25 13:56:51 +04:00
twilio fix(twilio): prevent dead jobs on missing channel lookup (#13522) 2026-02-13 14:06:12 -08:00
twitter feat: hide CSAT survey URLs from agents in dashboard (#11622) 2025-06-11 23:39:47 +05:30
whatsapp feat(campaigns): Add variable support to WhatsApp campaigns (#13649) 2026-04-28 21:57:30 +04:00
widget feat: MFA (#12290) 2025-09-18 20:19:24 +05:30
account_deletion_service.rb fix(account-deletion): normalize deleted email suffix and handle collisions safely (#13472) 2026-02-07 17:29:27 -08:00
action_service.rb feat: Introduce last responding agent option to automation assign agent (#12326) 2026-04-16 18:54:35 +05:30
base_refresh_oauth_token_service.rb feat: add Google Email fetch and OAuth token refresh service (#9603) 2024-06-11 14:22:03 +05:30
base_token_service.rb feat: MFA (#12290) 2025-09-18 20:19:24 +05:30
csat_survey_service.rb fix: Respect survey label rules for WhatsApp CSAT template (#13285) 2026-01-15 22:16:00 -08:00
csat_template_management_service.rb feat(csat): Add WhatsApp utility template analyzer with rewrite guidance (#13575) 2026-02-24 15:11:04 +04:00
csat_template_name_service.rb feat: Add support for sending CSAT surveys via templates (Whatsapp Twilio) (#13143) 2026-01-13 16:32:02 +04:00
csat_template_utility_analysis_service.rb feat(csat): Add WhatsApp utility template analyzer with rewrite guidance (#13575) 2026-02-24 15:11:04 +04:00
csat_template_utility_rubric.rb feat(csat): Add WhatsApp utility template analyzer with rewrite guidance (#13575) 2026-02-24 15:11:04 +04:00
filter_service.rb refactor: extract custom attribute methods from FilterService (#13743) 2026-03-10 14:15:52 +05:30
ip_lookup_service.rb feat(poc): Disable widget based on country (#6658) 2023-03-14 09:09:57 -07:00
search_service.rb feat: Advanced Search Backend (#12917) 2026-01-07 15:30:49 +05:30
social_link_parser.rb feat: account enrichment using context.dev [UPM-27] (#13978) 2026-04-08 11:16:52 +05:30
website_branding_service.rb feat: account enrichment using context.dev [UPM-27] (#13978) 2026-04-08 11:16:52 +05:30