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Agent bot conversations now feel more natural because AgentBot tokens can toggle typing status, so end users see a live typing indicator in the widget while the bot is preparing a reply. This keeps the interaction responsive and human-like without weakening token authorization boundaries. ## Closes - https://github.com/chatwoot/chatwoot/issues/8928 - https://linear.app/chatwoot/issue/CW-5205 ## How to test 1. Open the widget and start a conversation as a customer. 2. Connect an AgentBot to the same inbox. 3. Trigger `toggle_typing_status` with the AgentBot token (`typing_status: on`). 4. Confirm the customer sees the typing indicator in the widget. 5. Trigger `toggle_typing_status` with `typing_status: off` and confirm the indicator disappears. ## What changed - Added `toggle_typing_status` to bot-accessible conversation endpoints. - Restricted bot-accessible endpoint usage to `AgentBot` token owners only (non-user tokens like `PlatformApp` remain unauthorized). - Updated typing status flow to preserve AgentBot identity in dispatch/broadcast paths. - Added request coverage for AgentBot success and PlatformApp unauthorized behavior. - Added Swagger documentation for `POST /api/v1/accounts/{account_id}/conversations/{conversation_id}/toggle_typing_status` and regenerated swagger artifacts. |
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| .. | ||
| assignment_service.rb | ||
| filter_service.rb | ||
| message_window_service.rb | ||
| permission_filter_service.rb | ||
| typing_status_manager.rb | ||