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These files are not Jinja2 templates, so there's no reason that they needed to be inside `templates/zerver`. Moving them to the top level reflects their importance and also makes it feel nicer to work on editing the help center content, without it being unnecessary buried deep in the codebase.
39 lines
1.6 KiB
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39 lines
1.6 KiB
Markdown
# Contact support
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We're here to help! This page will guide you to the best way to reach us.
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* For **support requests** regarding your Zulip Cloud organization or
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self-hosted server, [email Zulip support](mailto:support@zulip.com).
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* Response time: Usually 1-3 business days, or within one business day for
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paid customers.
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* For **sales**, **billing**, **partnerships**, and **other commercial
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questions**, contact [sales@zulip.com](mailto:sales@zulip.com).
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* Response time: Usually within one business day.
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* To **suggest new features**, **report an issue**, or **share any other
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feedback**, join the [Zulip development community][development-community].
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It's the best place to interactively discuss your problem or proposal. Please
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[follow the community norms](/development-community/#community-norms) when
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posting.
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* Response time: Usually within one business day.
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* If you have a **concrete bug report**, you can create an issue in the
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appropriate [Zulip GitHub repository](https://github.com/zulip). Use the
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[server/web app](https://github.com/zulip/zulip/issues/new) repository if you
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aren't sure where to start.
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* Response time: Usually within one week.
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* Phone support is available only for **Enterprise support customers**.
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Your feedback helps us make Zulip better for everyone! Please reach out if you
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have questions, suggestions, or just want to brainstorm how to make Zulip work
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for your organization.
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[development-community]: https://zulip.com/development-community/
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## Related articles
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* [Zulip Cloud billing](/help/zulip-cloud-billing)
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* [View Zulip version](/help/view-zulip-version)
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