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Chatwoot now lets external apps know when an inbox loses its connection and needs re-authentication. When a channel's authorization expires (for example, an email inbox disconnects), Chatwoot fires an `inbox_updated` webhook reflecting the new `reauthorization_required` status, and fires it again once the inbox is re-authenticated. Integrators can keep their own view of which inboxes are healthy without polling the API. This is gated behind the `ENABLE_INBOX_EVENTS` installation flag — the **Inbox updated** webhook subscription only appears in the dashboard when that flag is enabled, so no event is offered that the backend wouldn't dispatch. Fixes https://linear.app/chatwoot/issue/CW-7148/emit-inbox-webhook-when-an-inbox-is-disconnected ## How to test 1. Set `ENABLE_INBOX_EVENTS=true` and restart the app. 2. In **Settings → Integrations → Webhooks**, add a webhook and subscribe to **Inbox updated**. 3. Disconnect an inbox — let an email/Instagram channel hit its auth-error threshold, or run `inbox.channel.prompt_reauthorization!` in a console. 4. The endpoint receives an `inbox_updated` event whose `changed_attributes` shows `reauthorization_required` flipping to `true`. 5. Re-authenticate the inbox (or run `inbox.channel.reauthorized!`) — the endpoint receives the `true → false` transition. 6. Confirm the **Inbox updated** option is hidden when `ENABLE_INBOX_EVENTS` is unset. --------- Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com> |
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| conversations | ||
| inbox | ||
| messages | ||
| reports | ||
| agent_bot_presenter.rb | ||
| html_parser.rb | ||
| mail_presenter.rb | ||
| message_content_presenter.rb | ||