From fc9cfc03e6ab67bed5db82c44cd5ba004aba2a09 Mon Sep 17 00:00:00 2001 From: Alya Abbott Date: Mon, 11 Dec 2023 12:38:20 -0800 Subject: [PATCH] help: Update Contact support documentation for new paid plans. --- help/contact-support.md | 24 ++++++++++++++++++------ 1 file changed, 18 insertions(+), 6 deletions(-) diff --git a/help/contact-support.md b/help/contact-support.md index fedf78b99a..b8d9982034 100644 --- a/help/contact-support.md +++ b/help/contact-support.md @@ -17,13 +17,25 @@ feedback. ## Support requests -For support requests regarding your Zulip Cloud organization or self-hosted -server, you can request interactive chat support in the [Zulip development -community][development-community], or [email Zulip -support](mailto:support@zulip.com). Response time: Usually within 1-3 business days, or - within one business day for paid customers. +* For support requests regarding your Zulip Cloud organization, you can request + interactive chat support in the [Zulip development + community](#zulip-community), or [email Zulip + support](mailto:support@zulip.com). + * Response time: Usually within 1-3 business days, or within one business + day for paid customers. -Phone support is available only for **Zulip Enterprise** customers. +* For support requests regarding your **self-hosted server**: + + * **Business** and **Enterprise** plan customers can request interactive + chat support in the [Zulip development community](#zulip-community), + or [email Zulip support](mailto:support@zulip.com). Phone support is + available for Enterprise customers upon request. + + * Response time: Usually within one business day. + + * **Self-managed** and **Community** plan customers can ask for help in the + [Zulip development community](#zulip-community). You will usually get a + friendly reply within 1-3 business days. ## Sales, billing, and partnerships