emails/password_reset: Change template string for deactivated users.

templates/zerver/emails/password_reset.source.html

@@ -9,10 +9,17 @@
     </p>
     {% else %}
     <p>
+        {% if user_deactivated %}
         Someone (possibly you) requested a password reset email for {{ email }}
-        on {{ realm_uri }}, but you do not have an
-        active account in {{ realm_uri }}.
+        on {{ realm_uri }}, but your account has been deactivated. You can contact
+        an organization administrator to reactivate your account.
+        {% else %}
+        Someone (possibly you) requested a password reset email for {{ email }}
+        on {{ realm_uri }}, but you do not have an account in that organization.
+        {% endif %}
+    </p>
 
+    <p>
         {% if active_accounts %}
             {% if multiple_active_accounts %}
             However, you do have active accounts in the following

templates/zerver/emails/password_reset.txt

@@ -5,9 +5,14 @@ It's all good. Follow the link below and we'll take care of the rest:
 
 {{ reset_url }}
 {% else %}
-Someone (possibly you) requested a password reset email for
-{{ email }} on {{ realm_uri }}, but
-you do not have an active account in {{ realm_uri }}.
+{% if user_deactivated %}
+Someone (possibly you) requested a password reset email for {{ email }}
+on {{ realm_uri }}, but your account has been deactivated. You can contact
+an organization administrator to reactivate your account.
+{% else %}
+Someone (possibly you) requested a password reset email for {{ email }}
+on {{ realm_uri }}, but you do not have an account in that organization.
+{% endif %}
 {% if active_accounts %}
 {% if multiple_active_accounts %}
 However, you do have active accounts in the following organizations.

zerver/forms.py

@@ -24,7 +24,7 @@ from zerver.lib.request import JsonableError
 from zerver.lib.send_email import send_email, FromAddress
 from zerver.lib.subdomains import get_subdomain, user_matches_subdomain, is_root_domain_available
 from zerver.lib.users import check_full_name
-from zerver.models import Realm, get_active_user, UserProfile, get_realm, email_to_domain, \
+from zerver.models import Realm, get_user, UserProfile, get_realm, email_to_domain, \
     email_allowed_for_realm, DisposableEmailError, DomainNotAllowedForRealmError, \
     EmailContainsPlusError
 from zproject.backends import email_auth_enabled, email_belongs_to_ldap
@@ -226,7 +226,7 @@ class ZulipPasswordResetForm(PasswordResetForm):
 
         user = None  # type: Optional[UserProfile]
         try:
-            user = get_active_user(email, realm)
+            user = get_user(email, realm)
         except UserProfile.DoesNotExist:
             pass
 
@@ -235,6 +235,10 @@ class ZulipPasswordResetForm(PasswordResetForm):
             'realm_uri': realm.uri,
         }
 
+        if user is not None and not user.is_active:
+            context['user_deactivated'] = True
+            user = None
+
         if user is not None:
             token = token_generator.make_token(user)
             uid = urlsafe_base64_encode(force_bytes(user.id)).decode('ascii')

zerver/tests/test_signup.py

@@ -260,6 +260,8 @@ class PasswordResetTest(ZulipTestCase):
                       outbox[0].body)
         self.assertNotIn('does have an active account in the zulip.testserver',
                          outbox[0].body)
+        self.assertIn('but your account has been deactivated',
+                      outbox[0].body)
 
     def test_password_reset_with_deactivated_realm(self) -> None:
         user_profile = self.example_user("hamlet")
@@ -304,9 +306,11 @@ class PasswordResetTest(ZulipTestCase):
         message = outbox.pop()
         tokenized_no_reply_email = parseaddr(message.from_email)[1]
         self.assertTrue(re.search(self.TOKENIZED_NOREPLY_REGEX, tokenized_no_reply_email))
-        self.assertIn('Someone (possibly you) requested a password',
+        self.assertIn('Someone (possibly you) requested a password reset email for',
                       message.body)
-        self.assertIn("but\nyou do not have an active account in http://zephyr.testserver",
+        self.assertIn("but you do not have an account in that organization",
+                      message.body)
+        self.assertIn("However, you do have an active account in the http://zulip.testserver\norganization;",
                       message.body)
 
     def test_invalid_subdomain(self) -> None: