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30682a258a
- Added a new "Is there a status page?" entry to the FAQ pointing to status.typebot.io. - Added a "Definitions" section to the analytics doc explaining Views, Starts, Completions (no input remaining + at least one answer + no pending client-side action expecting a dedicated reply) and the per-block drop-off rate. 🤖 Generated with [Claude Code](https://claude.com/claude-code) --------- Co-authored-by: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
65 lines
3.8 KiB
Plaintext
65 lines
3.8 KiB
Plaintext
---
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title: FAQ
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---
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import { LoomVideo } from "/snippets/loom-video.mdx";
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## How Typebot executes the blocks between each user input?
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<LoomVideo id="9cc00a9a8c8245709d6322f197c9fb45" />
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## Why some of my results are empty?
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Your typebot collects results as soon as your user answers the first input. If other inputs have a blank answer, it means the user never answered them and left the bot.
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## How can I delete a block or an edge?
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You can right-click on most elements in the graph to open up a contextual menu.
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## Is human takeover is available on Typebot?
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Live chat is not natively integrated. Typebot is specifically built for async chats. You can still have a human takeover feature using the [Chatwoot block](/editor/blocks/integrations/chatwoot). It will open a Chatwoot live chat box whenever the block is hit.
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You can also implement great customer support with Typebot by using a ticketing system such as [Freshdesk](https://freshdesk.com/) or [Zendesk](https://www.zendesk.com/). You can create a ticket each time your user answers the bot.
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## Is there an affiliate program available?
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I'm not planning on having a Typebot affiliation program.
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As a customer, I don't like when someone promotes a tool with an affiliation because we could think that the only reason he's promoting it is that he can win big comparing with other tools.
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Natural recommendations resonate a lot more with me. My goal is to create the best user experience possible, so I really hope you will recommend Typebot for free. 🤝
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## How can I change my password
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Typebot doesn't store any password. Its login works with Github, Google, Facebook and Magic link email.
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## Can I set a variable with the Script block?
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No, the script block is only meant to execute a script. You can't set a variable with/in it. If you need to set a variable with some code, you can use the [Set variable block](/editor/blocks/logic/set-variable).
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## I don't see my bots after login, where did they go?
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Typebots live inside a workspace, and each account can belong to several workspaces. A common case is having a personal Free workspace and being invited to a team workspace: after login you land on one of them, and your bots may actually be in the other.
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Open the workspace dropdown at the top-left of the dashboard and switch to the workspace that contains your bots.
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<Frame>
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<img src="/images/workspace/workspaces-dropdown.png" alt="Workspaces dropdown" />
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</Frame>
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If the expected workspace is missing from the dropdown, make sure you are logged in with the same email that was invited to the team workspace. See [workspace overview](/workspace) for more details.
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## Is there a status page?
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Yes. The public status page is available at [status.typebot.io](https://status.typebot.io). It reports uptime and incidents for the Typebot Cloud services (builder, viewer, API). You can subscribe there to get notified when an incident is opened or resolved.
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## Can I have a persistent text input always visible at the bottom of the chat?
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No. Typebot is a flow-driven conversation engine: the input shown at any moment is the one defined by the current block. There is no native way to display a persistent free-text input that stays visible outside of an input block.
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If you need that kind of UX, you have two options:
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- **Accept user keywords at any input.** Add a [Reply event](/editor/events/reply) that reacts to specific keywords (see the [user commands guide](/guides/user-commands)). The input still belongs to the current block, but the user can type commands like `help` or `restart` from anywhere.
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- **Build a custom UI.** Use the [continueChat HTTP API](/api-reference/chat/continue-chat) to drive the conversation yourself and render whatever chat interface you want, including a persistent input. This is significantly more work than using the official embeds.
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