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📝 Add refund policy to terms of service, outlining 14-day refund period for new accounts

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Baptiste Arnaud 2025-07-21 10:39:24 +02:00
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@ -55,6 +55,12 @@ Payment is processed automatically using the payment method you provided. If a p
You can [upgrade or downgrade](https://docs.typebot.io/workspace/subscription) at any time within your account settings.
## Refund Policy
We offer a 14-day refund period from your first payment. If you're not satisfied with our service during this period, we'll provide a full refund, no questions asked. To request a refund, please contact us at support@typebot.io within 14 days of your initial payment.
Refunds are only available for first-time payments to new accounts. Subsequent subscription renewals, upgrades, or additional purchases are not eligible for refunds under this policy, but you can cancel at any time to avoid future charges.
## Cancellation and Termination
You are solely responsible for properly canceling your account. An email to cancel your account is not considered cancellation. You can find instructions for how to cancel your account [here](https://docs.typebot.io/workspace/subscription#cancel-plan). We provide a simple no-questions-asked cancellation link.
@ -111,4 +117,4 @@ We may modify these terms with 30 days notice. Continued use after changes indic
If you have a question about any of the Terms of Service, please [contact us](mailto:support@typebot.io).
Last updated: July 16, 2025
Last updated: July 21, 2025