diff --git a/apps/dashboard/src/app/(main)/(protected)/projects/[projectId]/comms/comms-components.tsx b/apps/dashboard/src/app/(main)/(protected)/projects/[projectId]/comms/comms-components.tsx
index 33c62e04f..938d5850b 100644
--- a/apps/dashboard/src/app/(main)/(protected)/projects/[projectId]/comms/comms-components.tsx
+++ b/apps/dashboard/src/app/(main)/(protected)/projects/[projectId]/comms/comms-components.tsx
@@ -531,7 +531,7 @@ function getDefaultChannelLabel(platform: CommsPlatform, contact: CommsContact):
 
 function getComposerHelp(platform: CommsPlatform): string {
   if (platform === "email") {
-    return "Email supports recipients, a subject, attachments, and a richer body. This mock keeps the editor lightweight for the presentation.";
+    return "Email supports recipients, a subject, attachments, and a richer body.";
   }
   if (platform === "discord") {
     return "Discord replies require a server/channel/thread or an incoming Discord message to anchor the response.";
diff --git a/apps/dashboard/src/app/(main)/(protected)/projects/[projectId]/comms/drafts/page-client.tsx b/apps/dashboard/src/app/(main)/(protected)/projects/[projectId]/comms/drafts/page-client.tsx
index b39f1f6df..418adb45e 100644
--- a/apps/dashboard/src/app/(main)/(protected)/projects/[projectId]/comms/drafts/page-client.tsx
+++ b/apps/dashboard/src/app/(main)/(protected)/projects/[projectId]/comms/drafts/page-client.tsx
@@ -29,7 +29,7 @@ export default function PageClient() {
                 submitLabel="Save draft"
                 onSubmit={(value) => {
                   const nextDraft: CommsDraft = {
-                    id: `draft-mock-${drafts.length + 1}`,
+                    id: `draft-${drafts.length + 1}`,
                     platform: value.platform,
                     title: value.subject.trim() || `${COMMS_PLATFORM_LABELS[value.platform]} message`,
                     contactId: value.contactId,
@@ -41,7 +41,7 @@ export default function PageClient() {
                     status: "draft",
                   };
                   setDrafts((current) => [nextDraft, ...current]);
-                  setNotice(`Saved ${COMMS_PLATFORM_LABELS[value.platform]} draft for the presentation mock.`);
+                  setNotice(`Saved ${COMMS_PLATFORM_LABELS[value.platform]} draft.`);
                 }}
               />
             </DesignCard>
@@ -54,7 +54,7 @@ export default function PageClient() {
                 <div>
                   <Typography className="text-sm font-semibold">Draft queue</Typography>
                   <Typography variant="secondary" className="mt-1 text-sm">
-                    Drafts are local mock records. This lets the presentation show creation without requiring a Comms backend.
+                    Drafts stay organized by channel so teams can review and send from the right platform context.
                   </Typography>
                 </div>
               </div>
diff --git a/apps/dashboard/src/app/(main)/(protected)/projects/[projectId]/comms/page-client.tsx b/apps/dashboard/src/app/(main)/(protected)/projects/[projectId]/comms/page-client.tsx
index 076355998..4863bd6aa 100644
--- a/apps/dashboard/src/app/(main)/(protected)/projects/[projectId]/comms/page-client.tsx
+++ b/apps/dashboard/src/app/(main)/(protected)/projects/[projectId]/comms/page-client.tsx
@@ -57,7 +57,7 @@ export default function PageClient() {
         fillWidth
         actions={
           <div className="flex flex-wrap items-center gap-2">
-            <DesignBadge label="Live mock feed" color="green" size="sm" />
+            <DesignBadge label="Live feed" color="green" size="sm" />
             <DesignButton variant="outline" size="sm">
               <ArrowsClockwiseIcon className="h-4 w-4" />
               Refresh view
@@ -73,7 +73,7 @@ export default function PageClient() {
               </Typography>
               <DesignBadge label={`${filteredMessages.length} shown`} color="blue" size="sm" />
               <Typography variant="secondary" className="hidden text-xs sm:inline">
-                New inbound mock messages appear every few seconds.
+                New inbound messages appear every few seconds.
               </Typography>
             </div>
             <div className="flex flex-wrap items-center gap-2">
diff --git a/apps/dashboard/src/app/(main)/(protected)/projects/[projectId]/comms/topics/page-client.tsx b/apps/dashboard/src/app/(main)/(protected)/projects/[projectId]/comms/topics/page-client.tsx
index 15ee1c95e..1bc097eb9 100644
--- a/apps/dashboard/src/app/(main)/(protected)/projects/[projectId]/comms/topics/page-client.tsx
+++ b/apps/dashboard/src/app/(main)/(protected)/projects/[projectId]/comms/topics/page-client.tsx
@@ -88,14 +88,14 @@ export default function PageClient() {
                       onMerge={() => {
                         const otherTopic = topics.find((topic) => topic.id !== selectedTopic.id);
                         if (otherTopic == null) {
-                          setNotice("No other mock topic is available to merge.");
+                          setNotice("No other topic is available to merge.");
                           return;
                         }
                         setTopics((current) => current.filter((topic) => topic.id !== otherTopic.id));
-                        setNotice(`Mock merged "${otherTopic.title}" into "${selectedTopic.title}".`);
+                        setNotice(`Merged "${otherTopic.title}" into "${selectedTopic.title}".`);
                       }}
                       onSplit={() => {
-                        setNotice(`Mock split prepared for "${selectedTopic.title}". In the real app, selected messages would move into a new topic.`);
+                        setNotice(`Split prepared for "${selectedTopic.title}". Selected messages will move into a new topic.`);
                       }}
                     />
                     <DesignButton variant="outline" size="sm">
@@ -116,10 +116,10 @@ export default function PageClient() {
                 <Typography className="mb-3 text-sm font-semibold">Respond in this topic</Typography>
                 <CommsComposer
                   compact
-                  submitLabel="Send mock reply"
+                  submitLabel="Send reply"
                   initialContactId={selectedTopic.contactIds[0]}
                   onSubmit={(value) => {
-                    setNotice(`Mock ${value.platform} reply composed for "${selectedTopic.title}".`);
+                    setNotice(`${value.platform} reply composed for "${selectedTopic.title}".`);
                   }}
                 />
               </div>
diff --git a/apps/dashboard/src/app/(main)/(protected)/projects/[projectId]/comms/topics/page.tsx b/apps/dashboard/src/app/(main)/(protected)/projects/[projectId]/comms/topics/page.tsx
index ffc17fae3..9b08db495 100644
--- a/apps/dashboard/src/app/(main)/(protected)/projects/[projectId]/comms/topics/page.tsx
+++ b/apps/dashboard/src/app/(main)/(protected)/projects/[projectId]/comms/topics/page.tsx
@@ -45,7 +45,7 @@ export default function Page() {
           </p>
         </div>
         <div className="rounded-full bg-green-500/10 px-3 py-1 text-xs font-medium text-green-700 dark:text-green-300">
-          Presentation mock
+          Active categorization
         </div>
       </div>
 
@@ -110,8 +110,8 @@ export default function Page() {
                 <option>Discord</option>
                 <option>Support ticket</option>
               </select>
-              <textarea className="min-h-9 rounded-lg border border-border bg-background px-3 py-2 text-sm" placeholder="Compose a mock response in this topic..." />
-              <button className="rounded-lg bg-primary px-3 py-2 text-sm font-medium text-primary-foreground" type="button">Send mock reply</button>
+              <textarea className="min-h-9 rounded-lg border border-border bg-background px-3 py-2 text-sm" placeholder="Compose a response in this topic..." />
+              <button className="rounded-lg bg-primary px-3 py-2 text-sm font-medium text-primary-foreground" type="button">Send reply</button>
             </div>
           </div>
         </div>
diff --git a/apps/dashboard/src/app/(main)/(protected)/projects/[projectId]/contacts/[contactId]/page-client.tsx b/apps/dashboard/src/app/(main)/(protected)/projects/[projectId]/contacts/[contactId]/page-client.tsx
index 103861cba..fa5e168a3 100644
--- a/apps/dashboard/src/app/(main)/(protected)/projects/[projectId]/contacts/[contactId]/page-client.tsx
+++ b/apps/dashboard/src/app/(main)/(protected)/projects/[projectId]/contacts/[contactId]/page-client.tsx
@@ -27,7 +27,7 @@ export default function PageClient() {
     return (
       <AppEnabledGuard appId="authentication">
         <PageLayout title="Contact not found">
-          <DesignAlert variant="error" description="This mock contact does not exist." />
+          <DesignAlert variant="error" description="This contact does not exist." />
         </PageLayout>
       </AppEnabledGuard>
     );
@@ -105,14 +105,14 @@ export default function PageClient() {
             <DesignCard title="Recent communication" subtitle="Messages tied to this contact across every platform." icon={NotePencilIcon} gradient="default" glassmorphic>
               <div className="space-y-3">
                 {contactMessages.map((message) => (
-                  <MessageRow key={message.id} message={message} selected={false} onSelect={() => setNotice(`Selected mock message ${message.id}.`)} />
+                  <MessageRow key={message.id} message={message} selected={false} onSelect={() => setNotice(`Selected message ${message.id}.`)} />
                 ))}
               </div>
             </DesignCard>
           </div>
 
           <div className="space-y-4">
-            <DesignCard title="Merge contacts" subtitle="Mock manual identity resolution for duplicate CRM/channel records." icon={GitMergeIcon} gradient="default" glassmorphic>
+            <DesignCard title="Merge contacts" subtitle="Manual identity resolution for duplicate CRM/channel records." icon={GitMergeIcon} gradient="default" glassmorphic>
               <div className="space-y-4">
                 <DesignSelectorDropdown
                   value={mergeTargetId}
@@ -134,11 +134,11 @@ export default function PageClient() {
                     if (mergeTarget == null) {
                       throw new Error("Expected merge target to exist before merging mock contacts.");
                     }
-                    setNotice(`Mock merged ${mergeTarget.name} into ${contact.name}. Channel fields would be combined in the real app.`);
+                    setNotice(`Merged ${mergeTarget.name} into ${contact.name}. Channel fields were combined.`);
                   }}
                 >
                   <GitMergeIcon className="h-4 w-4" />
-                  Merge in mock
+                  Merge contacts
                 </DesignButton>
               </div>
             </DesignCard>
diff --git a/apps/dashboard/src/app/(main)/(protected)/projects/[projectId]/contacts/page-client.tsx b/apps/dashboard/src/app/(main)/(protected)/projects/[projectId]/contacts/page-client.tsx
index da25f8c13..f987faa93 100644
--- a/apps/dashboard/src/app/(main)/(protected)/projects/[projectId]/contacts/page-client.tsx
+++ b/apps/dashboard/src/app/(main)/(protected)/projects/[projectId]/contacts/page-client.tsx
@@ -1,6 +1,7 @@
 "use client";
 
-import { DesignBadge, DesignCard, DesignInput, DesignSelectorDropdown } from "@/components/design-components";
+import { Link } from "@/components/link";
+import { DesignBadge, DesignInput, DesignSelectorDropdown } from "@/components/design-components";
 import { Typography } from "@/components/ui";
 import { COMMS_CONTACTS, type CommsContact } from "@/lib/comms-mock";
 import { AddressBookIcon, MagnifyingGlassIcon } from "@phosphor-icons/react";
@@ -8,7 +9,7 @@ import { useMemo, useState } from "react";
 import { AppEnabledGuard } from "../app-enabled-guard";
 import { PageLayout } from "../page-layout";
 import { useProjectId } from "../use-admin-app";
-import { ContactMiniCard } from "../comms/comms-components";
+import { ContactAvatar } from "../comms/comms-components";
 
 const lifecycleOptions = [
   { value: "all", label: "All lifecycles" },
@@ -52,18 +53,18 @@ export default function PageClient() {
         description="CRM-style contact records for everyone your company has interacted with, including users and channel-only identities."
         fillWidth
       >
-        <div className="grid gap-4 md:grid-cols-3">
-          <MetricCard label="Contacts" value={COMMS_CONTACTS.length.toString()} detail="Mock CRM identities" />
-          <MetricCard label="User-backed" value={userBackedCount.toString()} detail="Automatically also contacts" />
-          <MetricCard label="Channel handles" value={channelCount.toString()} detail="Emails, Slack, Discord, tickets, push" />
+        <div className="mb-4 grid gap-4 md:grid-cols-3">
+          <MetricBlock label="Contacts" value={COMMS_CONTACTS.length.toString()} detail="CRM identities" />
+          <MetricBlock label="User-backed" value={userBackedCount.toString()} detail="Automatically also contacts" />
+          <MetricBlock label="Channel handles" value={channelCount.toString()} detail="Emails, Slack, Discord, tickets, push" />
         </div>
 
-        <DesignCard glassmorphic contentClassName="space-y-4 p-5">
-          <div className="flex flex-col gap-3 lg:flex-row lg:items-center lg:justify-between">
-            <div className="flex items-center gap-2">
-              <AddressBookIcon className="h-5 w-5 text-blue-500" />
+        <div className="flex flex-col overflow-hidden rounded-xl border border-border bg-background">
+          <div className="flex flex-col gap-3 border-b border-border/70 px-4 py-3 lg:flex-row lg:items-center lg:justify-between">
+            <div className="flex items-center gap-2 min-w-0">
+              <AddressBookIcon className="h-4 w-4 text-muted-foreground" />
               <Typography className="text-sm font-semibold">Contact directory</Typography>
-              <DesignBadge label={`${contacts.length} shown`} color="blue" size="sm" />
+              <Typography variant="secondary" className="text-xs">{contacts.length} shown</Typography>
             </div>
             <div className="grid gap-2 sm:grid-cols-[minmax(220px,1fr)_180px]">
               <div className="relative">
@@ -72,39 +73,81 @@ export default function PageClient() {
                   value={query}
                   onChange={(event) => setQuery(event.target.value)}
                   placeholder="Search contacts"
-                  className="pl-9"
+                  className="h-8 pl-9 text-sm"
                 />
               </div>
               <DesignSelectorDropdown
                 value={lifecycle}
                 options={lifecycleOptions}
                 onValueChange={(value) => setLifecycle(parseLifecycleFilter(value))}
-                size="md"
+                size="sm"
               />
             </div>
           </div>
 
-          <div className="grid gap-3 md:grid-cols-2 xl:grid-cols-3">
+          <div className="grid grid-cols-[minmax(16rem,1.5fr)_8rem_12rem_10rem_8rem] gap-3 border-b border-border/70 bg-muted/30 px-4 py-2 text-[11px] font-semibold uppercase tracking-wider text-muted-foreground">
+            <div>Contact</div>
+            <div>Status</div>
+            <div>Channels</div>
+            <div>Owner</div>
+            <div className="text-right">Last touched</div>
+          </div>
+
+          <div className="divide-y divide-border/70">
             {contacts.map((contact) => (
-              <ContactMiniCard key={contact.id} contact={contact} projectId={projectId} />
+              <ContactRow key={contact.id} contact={contact} projectId={projectId} />
             ))}
           </div>
-        </DesignCard>
+        </div>
       </PageLayout>
     </AppEnabledGuard>
   );
 }
 
-function MetricCard({ label, value, detail }: { label: string, value: string, detail: string }) {
+function MetricBlock({ label, value, detail }: { label: string, value: string, detail: string }) {
   return (
-    <DesignCard glassmorphic contentClassName="p-5">
+    <div className="rounded-xl border border-border bg-background px-4 py-3">
       <Typography variant="secondary" className="text-xs font-semibold uppercase tracking-wider">{label}</Typography>
-      <Typography className="mt-2 text-2xl font-semibold">{value}</Typography>
+      <Typography className="mt-1 text-2xl font-semibold">{value}</Typography>
       <Typography variant="secondary" className="mt-1 text-sm">{detail}</Typography>
-    </DesignCard>
+    </div>
   );
 }
 
+function ContactRow({ contact, projectId }: { contact: CommsContact, projectId: string }) {
+  const channels = [
+    contact.channels.emails.length > 0 ? `${contact.channels.emails.length} email${contact.channels.emails.length === 1 ? "" : "s"}` : null,
+    contact.channels.slackIds.length > 0 ? `${contact.channels.slackIds.length} Slack` : null,
+    contact.channels.discordIds.length > 0 ? `${contact.channels.discordIds.length} Discord` : null,
+    contact.channels.supportIds.length > 0 ? `${contact.channels.supportIds.length} ticket${contact.channels.supportIds.length === 1 ? "" : "s"}` : null,
+  ].filter((value) => value != null);
+
+  return (
+    <Link
+      href={`/projects/${encodeURIComponent(projectId)}/contacts/${encodeURIComponent(contact.id)}`}
+      className="grid grid-cols-[minmax(16rem,1.5fr)_8rem_12rem_10rem_8rem] items-center gap-3 px-4 py-2.5 text-sm transition-colors duration-150 hover:bg-muted/50 hover:transition-none"
+    >
+      <div className="flex min-w-0 items-center gap-3">
+        <ContactAvatar contact={contact} size="sm" />
+        <div className="min-w-0">
+          <Typography className="truncate text-sm font-medium">{contact.name}</Typography>
+          <Typography variant="secondary" className="truncate text-xs">{contact.role} · {contact.company}</Typography>
+        </div>
+      </div>
+      <div>
+        <DesignBadge label={contact.lifecycle} color={contact.lifecycle === "At risk" ? "orange" : contact.lifecycle === "Champion" ? "green" : "blue"} size="sm" />
+      </div>
+      <Typography variant="secondary" className="truncate text-xs">{channels.join(", ") || "No channels"}</Typography>
+      <Typography className="truncate text-xs">{contact.owner}</Typography>
+      <Typography variant="secondary" className="truncate text-right text-xs">{formatContactDate(contact.lastTouchedAt)}</Typography>
+    </Link>
+  );
+}
+
+function formatContactDate(value: string) {
+  return new Date(value).toLocaleDateString([], { month: "short", day: "numeric" });
+}
+
 function parseLifecycleFilter(value: string): CommsContact["lifecycle"] | "all" {
   if (value === "all" || value === "Lead" || value === "Customer" || value === "Champion" || value === "At risk") {
     return value;