deskflow/.github/ISSUE_TEMPLATE/bug_report.yml
2024-07-16 14:26:51 +01:00

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YAML

name: Bug report
description: If you find a bug in Synergy, please let us know so we can fix it.
labels: ["bug", "triage"]
body:
- type: markdown
attributes:
value: Thanks for taking the time to help us improve Synergy.
- type: checkboxes
id: discussion
attributes:
label: Discussion
description: |
Have you considered starting a discussion instead of reporting a bug?
options:
- label: Yes, and I still want to report a bug
required: true
- type: dropdown
id: user-type
attributes:
label: What type of Synergy user are you?
description: This will help us understand the context of your issue.
options:
# Empty option to force selection
-
- Customer
- Code contributor
- Community user
default: 0
validations:
required: true
- type: input
id: ticket-number
attributes:
label: Support ticket number (for customers)
description: |
If you have a support ticket number, please enter it here.
Customers are advised to open a support ticket first: https://symless.com/synergy/contact
This is for customers only (non-customers please ignore this field).
Leave this blank if you do not have a support ticket or if you're not a customer.
validations:
required: false
- type: dropdown
id: product
attributes:
label: Product name
description: Which Synergy product are you using?
options:
# Empty option to force selection
-
- Synergy 1
- Synergy 2
- Synergy 3
default: 0
validations:
required: true
- type: input
id: version
attributes:
label: Synergy version number
description: You can find the Synergy version number on the about screen.
placeholder: 1.2.3
validations:
required: true
- type: checkboxes
id: os
attributes:
label: Operating systems (OS)
description: Which operating systems (OS) are you using?
options:
- label: Windows
- label: macOS
- label: Linux or Unix
- label: Other
validations:
required: true
- type: textarea
id: os-version
attributes:
label: OS versions or Linux distros
description: |
Please provide the version number of your operating system (OS).
If you're using Linux, please provide the name of the distribution.
placeholder: |
- Windows 11
- macOS 15
- Ubuntu 24.04
validations:
required: true
- type: textarea
id: config
attributes:
label: Synergy configuration
description: |
Please provide a very brief description of your configuration.
Let us know the OS of the server/host/primary and the OS of the client/guest/secondary.
This will help us understand how you're using Synergy.
placeholder: |
- Windows 11 server, macOS 15 client
- Each computer has a single monitor
- Windows is on the left, macOS is on the right
validations:
required: true
- type: textarea
id: repro-steps
attributes:
label: What steps will reproduce the problem?
description: |
Please list the steps to reproduce the issue.
If you're not sure, please provide as much detail as possible.
This will help us understand the problem.
placeholder: |
1. Start Synergy
2. Click 'Configure Server'
3. Click 'Apply'
validations:
required: true
- type: textarea
id: logs
attributes:
label: Log output
description: |
Please copy and paste any relevant log output.
This will be automatically formatted into code, so no need for backticks.
render: shell
- type: textarea
id: additional-info
attributes:
label: Additional information
description: |
Please provide any additional information that may help us understand the issue.
This could include screenshots, error messages, or anything else you think is relevant.
- Any ideas about what maybe causing the problem?
- Any workarounds that you've discovered?
- What other apps are you running?
- Does the issue stop you using Synergy entirely?
- Did restarting Synergy or the computer help?
- Anything else you can think of?