name: Check if tech support issue
on:
  issues:
    types: [opened]

jobs:
  add-comment:
    runs-on: ubuntu-latest
    env:
      CUSTOMER_TEXT: "What type of Synergy user are you?[[:space:]]*\bCustomer\b"
      MISSING_TICKET_TEXT: "Support ticket number (for customers)[[:space:]]*\b_No response_\b"
      COMMENT_BODY: |
        Hello, as a customer, you're entitled to tech support which is included in your license. 
        Please [raise a support ticket](https://symless.com/synergy/contact) if you'd like to take advantage of that. 
        If that works for you, then please let us know your ticket number so we can continue the discussion there.

    steps:
      - name: Check if customer
        id: customer_check
        run: |
          ISSUE_BODY="${{ github.event.issue.body }}"
          IS_CUSTOMER=$(echo "$ISSUE_BODY" | grep -z -q "$CUSTOMER_TEXT" && echo "true" || echo "false")
          RESULT="is_customer=${IS_CUSTOMER}"
          echo $RESULT
          echo $RESULT >> $GITHUB_OUTPUT

      - name: Check for ticket number
        id: ticket_check
        run: |
          ISSUE_BODY="${{ github.event.issue.body }}"
          NO_TICKET=$(echo "$ISSUE_BODY" | grep -z -q "$MISSING_TICKET_TEXT" && echo "true" || echo "false")
          RESULT="no_ticket=${NO_TICKET}"
          echo $RESULT
          echo $RESULT >> $GITHUB_OUTPUT

      - name: Add comment for customer
        if: steps.customer_check.outputs.is_customer == 'true' && steps.ticket_check.outputs.no_ticket == 'true'
        uses: actions/github-script@v6
        with:
          script: |
            github.rest.issues.createComment({
              owner: context.repo.owner,
              repo: context.repo.repo,
              issue_number: context.issue.number,
              body: process.env.COMMENT_BODY
            });