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## Linear Ticket:
https://linear.app/chatwoot/issue/CW-6081/review-feedback
## Description
Assignment V2 Service Enhancements
- Enable Assignment V2 on plan upgrade
- Fix UI issue with fair distribution policy display
- Add advanced assignment feature flag and enhance Assignment V2
capabilities
## Type of change
- [ ] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
This has been tested using the UI.
## Checklist:
- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
<!-- CURSOR_SUMMARY -->
---
> [!NOTE]
> **Medium Risk**
> Changes auto-assignment execution paths, rate limiting defaults, and
feature-flag gating (including premium plan behavior), which could
affect which conversations get assigned and when. UI rewires inbox
settings and policy flows, so regressions are possible around
navigation/linking and feature visibility.
>
> **Overview**
> **Adds a new premium `advanced_assignment` feature flag** and uses it
to gate capacity/balanced assignment features in the UI (sidebar entry,
settings routes, assignment-policy landing cards) and backend
(Enterprise balanced selector + capacity filtering).
`advanced_assignment` is marked premium, included in Business plan
entitlements, and auto-synced in Enterprise accounts when
`assignment_v2` is toggled.
>
> **Improves Assignment V2 policy UX** by adding an inbox-level
“Conversation Assignment” section (behind `assignment_v2`) that can
link/unlink an assignment policy, navigate to create/edit policy flows
with `inboxId` query context, and show an inbox-link prompt after
creating a policy. The policy form now defaults to enabled, disables the
`balanced` option with a premium badge/message when unavailable, and
inbox lists support click-to-navigate.
>
> **Tightens/adjusts auto-assignment behavior**: bulk assignment now
requires `inbox.enable_auto_assignment?`, conversation ordering uses the
attached `assignment_policy` priority, and rate limiting uses
`assignment_policy` config with an infinite default limit while still
tracking assignments. Tests and i18n strings are updated accordingly.
>
> <sup>Written by [Cursor
Bugbot](https://cursor.com/dashboard?tab=bugbot) for commit
23bc03bf75. This will update automatically
on new commits. Configure
[here](https://cursor.com/dashboard?tab=bugbot).</sup>
<!-- /CURSOR_SUMMARY -->
---------
Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
117 lines
3.5 KiB
Vue
117 lines
3.5 KiB
Vue
<script setup>
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import { computed } from 'vue';
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import { useI18n } from 'vue-i18n';
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import { getInboxIconByType } from 'dashboard/helper/inbox';
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import { formatToTitleCase } from 'dashboard/helper/commons';
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import Button from 'dashboard/components-next/button/Button.vue';
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import CardLayout from 'dashboard/components-next/CardLayout.vue';
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import CardPopover from '../components/CardPopover.vue';
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const props = defineProps({
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id: { type: Number, required: true },
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name: { type: String, default: '' },
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description: { type: String, default: '' },
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assignmentOrder: { type: String, default: '' },
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conversationPriority: { type: String, default: '' },
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assignedInboxCount: { type: Number, default: 0 },
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inboxes: { type: Array, default: () => [] },
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isFetchingInboxes: { type: Boolean, default: false },
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});
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const emit = defineEmits(['edit', 'delete', 'fetchInboxes']);
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const { t } = useI18n();
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const inboxes = computed(() => {
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return props.inboxes.map(inbox => {
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return {
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name: inbox.name,
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id: inbox.id,
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icon: getInboxIconByType(inbox.channelType, inbox.medium, 'line'),
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};
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});
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});
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const order = computed(() => {
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return formatToTitleCase(props.assignmentOrder);
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});
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const priority = computed(() => {
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return formatToTitleCase(props.conversationPriority);
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});
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const handleEdit = () => {
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emit('edit', props.id);
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};
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const handleDelete = () => {
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emit('delete', props.id);
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};
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const handleFetchInboxes = () => {
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if (props.inboxes?.length > 0) return;
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emit('fetchInboxes', props.id);
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};
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</script>
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<template>
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<CardLayout class="[&>div]:px-5">
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<div class="flex flex-col gap-2 relative justify-between w-full">
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<div class="flex items-center gap-3 justify-between w-full">
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<div class="flex items-center gap-3">
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<h3 class="text-base font-medium text-n-slate-12 line-clamp-1">
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{{ name }}
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</h3>
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<div class="flex items-center gap-2">
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<CardPopover
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:title="
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t(
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'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.POPOVER'
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)
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"
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icon="i-lucide-inbox"
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:count="assignedInboxCount"
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:items="inboxes"
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:is-fetching="isFetchingInboxes"
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@fetch="handleFetchInboxes"
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/>
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</div>
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</div>
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<div class="flex items-center gap-2">
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<Button
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:label="
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t('ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.EDIT')
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"
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sm
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slate
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link
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class="px-2"
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@click="handleEdit"
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/>
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<div v-if="order" class="w-px h-2.5 bg-n-slate-5" />
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<Button icon="i-lucide-trash" sm slate ghost @click="handleDelete" />
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</div>
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</div>
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<p class="text-n-slate-11 text-sm line-clamp-1 mb-0 py-1">
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{{ description }}
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</p>
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<div class="flex items-center gap-3 py-1.5">
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<span v-if="order" class="text-n-slate-11 text-sm">
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{{
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`${t('ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.ORDER')}:`
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}}
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<span class="text-n-slate-12">{{ order }}</span>
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</span>
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<div v-if="order" class="w-px h-3 bg-n-strong" />
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<span v-if="priority" class="text-n-slate-11 text-sm">
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{{
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`${t('ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.PRIORITY')}:`
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}}
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<span class="text-n-slate-12">{{ priority }}</span>
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</span>
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</div>
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</div>
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</CardLayout>
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</template>
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