chatwoot/app/services
Muhsin Keloth 7d6a43fc72
feat: Added the backend support for twilio content templates (#12272)
Added comprehensive Twilio WhatsApp content template support (Phase 1)
enabling text, media, and quick reply templates with proper parameter
conversion, sync capabilities.

 **Template Types Supported**
  - Basic Text Templates: Simple text with variables ({{1}}, {{2}})
  - Media Templates: Image/Video/Document templates with text variables
  - Quick Reply Templates: Interactive button templates
  
 Front end changes is available via #12277

---------

Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
2025-08-24 10:05:15 +05:30
..
account fix: account email validation during signup (#11307) 2025-05-20 20:45:39 -07:00
auto_assignment chore: Update typo in inbox_round_robin_service (#9590) 2024-06-06 18:49:53 -07:00
automation_rules feat: Add private note action to automations (#11926) 2025-07-16 09:57:35 +05:30
base chore: Add cache to improve widget performance (#11163) 2025-03-24 16:04:49 -07:00
contacts fix: Add support for named parameter templates in WhatsApp (#11198) 2025-03-28 14:07:03 -07:00
conversations feat: Add support for search_conversations in copilot (#11520) 2025-05-20 19:22:17 -07:00
crm feat: save timezone from leadsquared API (#11583) 2025-05-28 09:46:59 +05:30
data_import fix: downcase email before finding (#8921) 2024-02-21 18:51:00 +05:30
email_templates chore: Fix emails being sent with the wrong translations (#2236) 2021-06-08 22:45:01 +05:30
facebook feat: hide CSAT survey URLs from agents in dashboard (#11622) 2025-06-11 23:39:47 +05:30
geocoder fix: ip-lookup database lazy loading for all environments (#8052) 2024-10-22 23:18:30 -07:00
google feat: add Google Email fetch and OAuth token refresh service (#9603) 2024-06-11 14:22:03 +05:30
imap feat: add Google Email fetch and OAuth token refresh service (#9603) 2024-06-11 14:22:03 +05:30
instagram fix: Creates contact when Instagram returns No matching Instagram user (#11496) 2025-07-28 13:49:13 +04:00
internal feat: add job to remove stale contacts and contact_inboxes (#11186) 2025-03-28 12:18:39 +05:30
labels fix: Update associations when a label is updated (#3046) 2021-09-21 10:16:32 +05:30
line fix: input_select styles in Line channel (#11805) 2025-07-02 12:33:29 +05:30
linear feat: Add activity messages for linear actions (#11654) 2025-06-13 11:57:11 +05:30
liquid feat: Add liquid processing for SMS campaigns (#10981) 2025-06-11 13:16:44 -04:00
llm_formatter feat: captain should be able to access private notes (#11768) 2025-06-24 19:00:20 -07:00
macros feat: Add webhook event support for macros (#11235) 2025-04-02 20:26:55 -07:00
message_templates fix: Disable automations on auto-reply emails (#12101) 2025-08-05 13:17:06 +05:30
messages feat: Add the ability to mention team in private message (#11758) 2025-07-02 19:57:59 +05:30
microsoft feat: add Google Email fetch and OAuth token refresh service (#9603) 2024-06-11 14:22:03 +05:30
notification chore: Handle WebPush rate limiting in push notification service (#12184) 2025-08-13 13:32:22 +05:30
sms fix: Error shouldn't halt the campaign for entire audience (#11980) 2025-08-11 12:03:48 +05:30
telegram feat(channel): add support for Telegram Business bots (#10181) (#11663) 2025-06-16 20:35:23 -07:00
twilio feat: Added the backend support for twilio content templates (#12272) 2025-08-24 10:05:15 +05:30
twitter feat: hide CSAT survey URLs from agents in dashboard (#11622) 2025-06-11 23:39:47 +05:30
whatsapp fix: setup webhook for create and update should be done after db commit (#12176) 2025-08-13 20:53:31 +05:30
widget chore: Update method to access "secret_key_base" (#7337) 2023-06-19 16:11:19 +05:30
account_deletion_service.rb feat: automate account deletion (#11406) 2025-05-23 12:58:13 +05:30
action_service.rb chore: Add open conversation option (#11828) 2025-07-02 10:01:50 +05:30
base_refresh_oauth_token_service.rb feat: add Google Email fetch and OAuth token refresh service (#9603) 2024-06-11 14:22:03 +05:30
csat_survey_service.rb fix: Send CSAT survey only when agent can reply in conversation (#11637) 2025-06-11 22:45:32 +05:30
filter_service.rb chore: Ability to filter conversations with priority (#10967) 2025-03-03 16:38:22 +05:30
ip_lookup_service.rb feat(poc): Disable widget based on country (#6658) 2023-03-14 09:09:57 -07:00
search_service.rb feat: skip inbox filter if the user has access to all inboxes (#12043) 2025-07-25 15:29:10 +05:30