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## Summary One-off SMS and WhatsApp campaigns now show a `Processing` state while the audience send is in progress. The campaign moves to `Completed` after processing finishes, and already-processing campaigns are skipped by the scheduler to avoid duplicate sends. ## Closes - [CW-6037: feat: Introduce an in-progress status for campaigns](https://linear.app/chatwoot/issue/CW-6037/feat-introduce-an-in-progress-status-for-campaigns) ## Screenshot SMS campaign card showing the new `Processing` status. <img width="3840" height="2160" alt="framed-campaign-processing-status" src="https://github.com/user-attachments/assets/de7913b5-65fb-4121-9034-24a568eb0382" /> ## What changed - Added `processing` as a campaign status. - Mark one-off campaigns as `processing` under a row lock before the send service runs. - Complete SMS, Twilio SMS, and WhatsApp one-off campaigns after audience processing finishes. - Keep campaigns in `processing` if an unexpected service error escapes, so the scheduler does not automatically resend the audience. - Added the `Processing` label for SMS and WhatsApp campaign cards. ## Known operational behavior If a worker is interrupted or an unexpected service error escapes after a campaign is marked `processing`, the campaign can remain in `processing`. This is intentional for now to avoid automatic full-audience resends. Installation admins can decide whether to mark the campaign completed or restart it manually from the Rails console after checking what was sent. ## How to test - Create a one-off SMS or WhatsApp campaign scheduled for now. - Run the scheduled job or trigger the campaign job. - Confirm the campaign card shows `Processing` while the audience is being processed. For small audiences, refresh during processing or use a larger audience so the state is observable. - Confirm the campaign moves to `Completed` after audience processing finishes. - Confirm an already-processing campaign is not enqueued again by the scheduled job. |
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Chatwoot
The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
Chatwoot is the modern, open-source, and self-hosted customer support platform designed to help businesses deliver exceptional customer support experience. Built for scale and flexibility, Chatwoot gives you full control over your customer data while providing powerful tools to manage conversations across channels.
✨ Captain – AI Agent for Support
Supercharge your support with Captain, Chatwoot’s AI agent. Captain helps automate responses, handle common queries, and reduce agent workload—ensuring customers get instant, accurate answers. With Captain, your team can focus on complex conversations while routine questions are resolved automatically. Read more about Captain here.
💬 Omnichannel Support Desk
Chatwoot centralizes all customer conversations into one powerful inbox, no matter where your customers reach out from. It supports live chat on your website, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, SMS etc.
📚 Help center portal
Publish help articles, FAQs, and guides through the built-in Help Center Portal. Enable customers to find answers on their own, reduce repetitive queries, and keep your support team focused on more complex issues.
🗂️ Other features
Collaboration & Productivity
- Private Notes and @mentions for internal team discussions.
- Labels to organize and categorize conversations.
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- Contact Management with profiles and interaction history.
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- Live View of ongoing conversations for real-time monitoring.
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- Downloadable Reports for offline analysis and reporting.
Documentation
Detailed documentation is available at chatwoot.com/help-center.
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The translation process for Chatwoot web and mobile app is managed at https://translate.chatwoot.com using Crowdin. Please read the translation guide for contributing to Chatwoot.
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We use the git-flow branching model. The base branch is develop.
If you are looking for a stable version, please use the master or tags labelled as v1.x.x.
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Chatwoot now supports 1-Click deployment to DigitalOcean as a kubernetes app.
Other deployment options
For other supported options, checkout our deployment page.
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Looking to report a vulnerability? Please refer our SECURITY.md file.
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