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ded2f2751a
Previously, translations were generated and resolved purely based on the account locale. This caused issues in multi-team, multi-region setups where agents often work in different languages than the account default. For example, an account might be set to English, while an agent prefers Spanish. In this setup: - Translations were always created using the account locale. - Agents could not view content in their preferred language. - This did not scale well for global teams. There was also an issue with locale resolution during rendering, where the system would incorrectly default to the account locale even when a more appropriate locale should have been used. With this update, During rendering, the system first attempts to use the agent’s locale. If a translation for that locale does not exist, it falls back to the account locale. **How to test:** - Set agent locale to a specific language (e.g., zh_CN) and account language to en. - Translate a message. - Verify translated content displays correctly for the agent's selected locale - Do the same for another locale for agent. - With multiple translations on a message (e.g., zh_CN, es, ml), verify the UI shows the one matching agent's locale - Change agent locale and verify the displayed translation updates accordingly |
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| .. | ||
| action_view/template/handlers | ||
| assets | ||
| custom_exceptions | ||
| events | ||
| filters | ||
| integrations | ||
| linear | ||
| llm | ||
| redis | ||
| seeders | ||
| tasks | ||
| test_data | ||
| webhooks | ||
| base_markdown_renderer.rb | ||
| chatwoot_app.rb | ||
| chatwoot_captcha.rb | ||
| chatwoot_exception_tracker.rb | ||
| chatwoot_hub.rb | ||
| chatwoot_markdown_renderer.rb | ||
| config_loader.rb | ||
| current.rb | ||
| custom_markdown_renderer.rb | ||
| dyte.rb | ||
| exception_list.rb | ||
| global_config_service.rb | ||
| global_config.rb | ||
| limits.rb | ||
| linear.rb | ||
| llm_constants.rb | ||
| microsoft_graph_auth.rb | ||
| online_status_tracker.rb | ||
| opentelemetry_config.rb | ||
| regex_helper.rb | ||
| test_data.rb | ||
| url_helper.rb | ||
| vapid_service.rb | ||