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开源即时聊天、电子邮件支持、全方位服务台。可替代 Intercom、Zendesk、Salesforce Service Cloud 等。🔥💬
cfc7699b7e
Bumps [net-imap](https://github.com/ruby/net-imap) from 0.4.20 to 0.4.24. <details> <summary>Release notes</summary> <p><em>Sourced from <a href="https://github.com/ruby/net-imap/releases">net-imap's releases</a>.</em></p> <blockquote> <h2>v0.4.24</h2> <blockquote> <p>[!IMPORTANT] <em>The <code>0.4.x</code> release branch will only receive critical security fixes, and will be unsupported when ruby 3.3 is EOL. Please upgrade to a newer version.</em></p> </blockquote> <h2>What's Changed</h2> <h3>🔒 Security</h3> <p>This release contains fixes for <strong>multiple vulnerabilities</strong> concerning <em><strong><code>STARTTLS</code> stripping</strong></em>, argument validation, and denial of service attacks.</p> <blockquote> <p>[!WARNING] <a href="https://redirect.github.com/ruby/net-imap/pull/666">ruby/net-imap#666</a> fixes a <code>STARTTLS</code> stripping vulnerability (GHSA-vcgp-9326-pqcp). Without this fix, a man-in-the-middle attacker can cause <code>Net::IMAP#starttls</code> to return "successfully", <strong><em>without starting TLS</em></strong>.</p> </blockquote> <blockquote> <p>[!IMPORTANT] Argument validation is significantly improved. Several injection vulnerabilities have been fixed: <a href="https://redirect.github.com/ruby/net-imap/pull/663">ruby/net-imap#663</a> fixes CRLF/command/argument injection via Symbol arguments (GHSA-75xq-5h9v-w6px). <a href="https://redirect.github.com/ruby/net-imap/pull/663">ruby/net-imap#663</a> fixes CRLF/command/argument injection via the <code>attr</code> argument to <code>#store</code>/<code>#uid_store</code> (GHSA-hm49-wcqc-g2xg) <a href="https://redirect.github.com/ruby/net-imap/pull/663">ruby/net-imap#663</a> fixes CRLF/command/argument injection via the <code>storage_limit</code> argument to <code>#setquota</code> (GHSA-hm49-wcqc-g2xg). <a href="https://redirect.github.com/ruby/net-imap/pull/663">ruby/net-imap#663</a> fixes CRLF/command injection via <code>RawData</code> (GHSA-hm49-wcqc-g2xg):</p> <ul> <li><code>#search</code> and <code>#uid_search</code> send <code>criteria</code> as raw data, when it is a String</li> <li><code>#fetch</code> and <code>#uid_fetch</code> send <code>attr</code> as raw data, when it is a String. When <code>attr</code> is an Array, its String members are sent as raw data.</li> </ul> </blockquote> <blockquote> <p>[!CAUTION] <code>RawData</code> does not defend against <em>other</em> forms of argument injection! It is an intentionally low-level API.</p> </blockquote> <blockquote> <p>[!NOTE] Two denial of service vulnerabilities have been addressed. These are generally only relevant when connecting to an <em>untrusted hostile server</em> (or without TLS).</p> <p><a href="https://redirect.github.com/ruby/net-imap/pull/651">ruby/net-imap#651</a> fixes quadratic time complexity when reading large responses containing many string literals (GHSA-q2mw-fvj9-vvcw). <a href="https://redirect.github.com/ruby/net-imap/pull/655">ruby/net-imap#655</a> adds a configurable <code>max_iterations</code> count for <code>SCRAM-*</code> authentication (GHSA-87pf-fpwv-p7m7).</p> <p>The default <code>ScramAuthenticator#max_iterations</code> is <code>2**31 - 1</code> (max 32-bit signed int), which was already OpenSSL's maximum value. <em>It provides no protection</em> against hostile servers unless it is explicitly set to a lower value by the user.</p> </blockquote> <h3>Added</h3> <ul> <li>🔒 Add <code>ScramAuthenticator#max_iterations</code> (backports <a href="https://redirect.github.com/ruby/net-imap/issues/654">#654</a>) in <a href="https://redirect.github.com/ruby/net-imap/pull/655">ruby/net-imap#655</a>, reported by <a href="https://github.com/Masamuneee"><code>@Masamuneee</code></a></li> </ul> <h3>Fixed</h3> <ul> <li>🔒 Fix STARTTLS stripping vulnerability (backports <a href="https://redirect.github.com/ruby/net-imap/issues/664">#664</a>) in <a href="https://redirect.github.com/ruby/net-imap/pull/666">ruby/net-imap#666</a>, reported by <a href="https://github.com/Masamuneee"><code>@Masamuneee</code></a></li> <li>🔒 Fix CRLF injection vulnerabilities (backports <a href="https://redirect.github.com/ruby/net-imap/issues/657">#657</a>, <a href="https://redirect.github.com/ruby/net-imap/issues/658">#658</a>, <a href="https://redirect.github.com/ruby/net-imap/issues/659">#659</a>, <a href="https://redirect.github.com/ruby/net-imap/issues/660">#660</a>, <a href="https://redirect.github.com/ruby/net-imap/issues/636">#636</a>, <a href="https://redirect.github.com/ruby/net-imap/issues/661">#661</a>) in <a href="https://redirect.github.com/ruby/net-imap/pull/663">ruby/net-imap#663</a>, reported by <a href="https://github.com/manunio"><code>@manunio</code></a></li> <li>⚡ Much faster ResponseReader performance (backports <a href="https://redirect.github.com/ruby/net-imap/issues/642">#642</a>) in <a href="https://redirect.github.com/ruby/net-imap/pull/651">ruby/net-imap#651</a>, reported by <a href="https://github.com/Masamuneee"><code>@Masamuneee</code></a></li> <li>🐛 Wait to continue RawData literals (backports <a href="https://redirect.github.com/ruby/net-imap/issues/660">#660</a>) by <a href="https://github.com/nevans"><code>@nevans</code></a> in <a href="https://redirect.github.com/ruby/net-imap/pull/663">ruby/net-imap#663</a></li> </ul> <h3>Other Changes</h3> <ul> <li>♻️ Improve internal literal sending (partially backports <a href="https://redirect.github.com/ruby/net-imap/issues/358">#358</a>, <a href="https://redirect.github.com/ruby/net-imap/issues/616">#616</a>, <a href="https://redirect.github.com/ruby/net-imap/issues/649">#649</a>) by <a href="https://github.com/nevans"><code>@nevans</code></a> in <a href="https://redirect.github.com/ruby/net-imap/pull/653">ruby/net-imap#653</a></li> </ul> <p><strong>Full Changelog</strong>: <a href="https://github.com/ruby/net-imap/compare/v0.4.23...v0.4.24">https://github.com/ruby/net-imap/compare/v0.4.23...v0.4.24</a></p> <!-- raw HTML omitted --> </blockquote> <p>... 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Chatwoot
The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
Chatwoot is the modern, open-source, and self-hosted customer support platform designed to help businesses deliver exceptional customer support experience. Built for scale and flexibility, Chatwoot gives you full control over your customer data while providing powerful tools to manage conversations across channels.
✨ Captain – AI Agent for Support
Supercharge your support with Captain, Chatwoot’s AI agent. Captain helps automate responses, handle common queries, and reduce agent workload—ensuring customers get instant, accurate answers. With Captain, your team can focus on complex conversations while routine questions are resolved automatically. Read more about Captain here.
💬 Omnichannel Support Desk
Chatwoot centralizes all customer conversations into one powerful inbox, no matter where your customers reach out from. It supports live chat on your website, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, SMS etc.
📚 Help center portal
Publish help articles, FAQs, and guides through the built-in Help Center Portal. Enable customers to find answers on their own, reduce repetitive queries, and keep your support team focused on more complex issues.
🗂️ Other features
Collaboration & Productivity
- Private Notes and @mentions for internal team discussions.
- Labels to organize and categorize conversations.
- Keyboard Shortcuts and a Command Bar for quick navigation.
- Canned Responses to reply faster to frequently asked questions.
- Auto-Assignment to route conversations based on agent availability.
- Multi-lingual Support to serve customers in multiple languages.
- Custom Views and Filters for better inbox organization.
- Business Hours and Auto-Responders to manage response expectations.
- Teams and Automation tools for scaling support workflows.
- Agent Capacity Management to balance workload across the team.
Customer Data & Segmentation
- Contact Management with profiles and interaction history.
- Contact Segments and Notes for targeted communication.
- Campaigns to proactively engage customers.
- Custom Attributes for storing additional customer data.
- Pre-Chat Forms to collect user information before starting conversations.
Integrations
- Slack Integration to manage conversations directly from Slack.
- Dialogflow Integration for chatbot automation.
- Dashboard Apps to embed internal tools within Chatwoot.
- Shopify Integration to view and manage customer orders right within Chatwoot.
- Use Google Translate to translate messages from your customers in realtime.
- Create and manage Linear tickets within Chatwoot.
Reports & Insights
- Live View of ongoing conversations for real-time monitoring.
- Conversation, Agent, Inbox, Label, and Team Reports for operational visibility.
- CSAT Reports to measure customer satisfaction.
- Downloadable Reports for offline analysis and reporting.
Documentation
Detailed documentation is available at chatwoot.com/help-center.
Translation process
The translation process for Chatwoot web and mobile app is managed at https://translate.chatwoot.com using Crowdin. Please read the translation guide for contributing to Chatwoot.
Branching model
We use the git-flow branching model. The base branch is develop.
If you are looking for a stable version, please use the master or tags labelled as v1.x.x.
Deployment
Heroku one-click deploy
Deploying Chatwoot to Heroku is a breeze. It's as simple as clicking this button:
Follow this link to understand setting the correct environment variables for the app to work with all the features. There might be breakages if you do not set the relevant environment variables.
DigitalOcean 1-Click Kubernetes deployment
Chatwoot now supports 1-Click deployment to DigitalOcean as a kubernetes app.
Other deployment options
For other supported options, checkout our deployment page.
Security
Looking to report a vulnerability? Please refer our SECURITY.md file.
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If you need help or just want to hang out, come, say hi on our Discord server.
Contributors
Thanks goes to all these wonderful people:
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