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## Summary This PR enables and surfaces **conversation workflow** for social-style channels that should support either: - `Create new conversations` after resolve, or - `Reopen same conversation` ## What is included - Adds the conversation workflow setting UI as card-based options in Inbox Settings. - Expands channel availability in settings to include channels like: - Telegram - TikTok - Instagram - Line - WhatsApp - Facebook - Updates conversation selection behavior for Line incoming messages to respect the workflow (reopen vs create-new-after-resolved). - Updates TikTok conversation selection behavior to respect the workflow (reopen vs create-new-after-resolved). - Keeps email behavior unchanged (always starts a new thread). Fixes: https://github.com/chatwoot/chatwoot/issues/8426 ## Screenshot <img width="1400" height="900" alt="pr11079-workflow-sender-clear-tight" src="https://github.com/user-attachments/assets/9456821f-8d83-4924-8dcf-7503c811a7b1" /> ## How To Reproduce 1. Open `Settings -> Inboxes -> <Telegram/TikTok/Instagram/Line/Facebook/WhatsApp inbox> -> Settings`. 2. Verify **Conversation workflow** is visible with the two card options. 3. Toggle between both options and save. 4. For Line and TikTok, verify resolved-conversation behavior follows the selected workflow. ## Testing - `RAILS_ENV=test bundle exec rspec spec/builders/messages/instagram/message_builder_spec.rb:213 spec/builders/messages/instagram/message_builder_spec.rb:255 spec/builders/messages/instagram/messenger/message_builder_spec.rb:228 spec/builders/messages/instagram/messenger/message_builder_spec.rb:293 spec/services/tiktok/message_service_spec.rb` - Result: `16 examples, 0 failures` ## Follow-up - Migrate Website Live Chat workflow settings into this same conversation-workflow settings model. - Add Voice channel support for this workflow setting. --------- Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com> Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com> Co-authored-by: iamsivin <iamsivin@gmail.com> |
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| .. | ||
| account | ||
| auto_assignment | ||
| automation_rules | ||
| base | ||
| contacts | ||
| conversations | ||
| crm | ||
| data_import | ||
| email_templates | ||
| geocoder | ||
| imap | ||
| internal | ||
| labels | ||
| line | ||
| linear | ||
| liquid | ||
| llm_formatter | ||
| macros | ||
| mailbox | ||
| message_templates | ||
| messages | ||
| mfa | ||
| microsoft | ||
| notification | ||
| sms | ||
| telegram | ||
| tiktok | ||
| twilio | ||
| widget | ||
| account_deletion_service.rb | ||
| action_service.rb | ||
| base_refresh_oauth_token_service.rb | ||
| base_token_service.rb | ||
| csat_survey_service.rb | ||
| csat_template_management_service.rb | ||
| csat_template_name_service.rb | ||
| csat_template_utility_analysis_service.rb | ||
| csat_template_utility_rubric.rb | ||
| filter_service.rb | ||
| ip_lookup_service.rb | ||
| search_service.rb | ||