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Agents using API channel inboxes (e.g., WhatsApp Automate) reported seeing the same conversation appear twice in their conversation list — one showing the last message preview and the other showing "No Messages". Backend investigation confirmed no duplicate conversations exist in the database, making this purely a frontend issue. The root cause is a race condition in WebSocket event delivery. When a conversation is created via the API with auto-assignment, the backend enqueues multiple ActionCable broadcast jobs (`conversation.created`, `assignee.changed`, `team.changed`) within milliseconds of each other. In production with multi-threaded Sidekiq workers, these events can arrive at the frontend out of order. If `assignee.changed` arrives before `conversation.created`, the `UPDATE_CONVERSATION` mutation pushes the conversation into the store (since it doesn't exist yet), and then `ADD_CONVERSATION` blindly pushes it again — resulting in a duplicate entry. The fix adds a uniqueness check in the `ADD_CONVERSATION` mutation to skip the push if a conversation with the same ID already exists in the store, matching the dedup pattern already used by `SET_ALL_CONVERSATION`. |
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| .. | ||
| account | ||
| agentBots | ||
| agentCapacityPolicies | ||
| agents | ||
| assignmentPolicies | ||
| attributes | ||
| auth | ||
| automations | ||
| bulkActions | ||
| campaigns | ||
| cannedResponses | ||
| contactConversations | ||
| contactLabels | ||
| contactNotes | ||
| contacts | ||
| conversationLabels | ||
| conversationMetadata | ||
| conversationPage | ||
| conversations | ||
| conversationSearch | ||
| conversationStats | ||
| conversationTypingStatus | ||
| conversationWatchers | ||
| csat | ||
| customRole | ||
| customViews | ||
| dashboardApps | ||
| draftMessages | ||
| inboxAssignableMembers | ||
| inboxes | ||
| integrations | ||
| labels | ||
| macros | ||
| notifications | ||
| reports | ||
| sla | ||
| slaReports | ||
| teamMembers | ||
| teams | ||
| userNotificationSettings | ||
| webhooks | ||
| summaryReports.spec.js | ||