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This PR adds inbox filtering to the conversation traffic heatmap, allowing users to analyze patterns for specific inboxes. Additionally, it also adds a new resolution count heatmap that shows when support teams are most active in resolving conversations, using a green color to distinguish it from the blue conversation heatmap. The PR also reorganizes heatmap components into a cleaner structure with a shared `BaseHeatmapContainer` that handles common functionality like date range selection, inbox filtering, and data fetching. This makes it easy to add new heatmap metrics in the future - just create a wrapper component specifying the metric type and color scheme. <img width="1926" height="1670" alt="CleanShot 2025-10-13 at 14 01 35@2x" src="https://github.com/user-attachments/assets/67822a34-6170-4d19-9e11-7ad4ded5c388" /> <img width="1964" height="1634" alt="CleanShot 2025-10-13 at 14 03 00@2x" src="https://github.com/user-attachments/assets/e4613c08-64b8-4fa6-91d8-7510946dd75d" /> Unrelated change, the data seeder conversation resolution would not work correctly, we've fixed it. --------- Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com> |
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| .. | ||
| contacts | ||
| conversations | ||
| helpCenterArticles | ||
| helpCenterCategories | ||
| helpCenterPortals | ||
| inboxes | ||
| notifications | ||
| specs | ||
| teams | ||
| accounts.js | ||
| agentBots.js | ||
| agentCapacityPolicies.js | ||
| agents.js | ||
| assignmentPolicies.js | ||
| attributes.js | ||
| auditlogs.js | ||
| auth.js | ||
| automations.js | ||
| bulkActions.js | ||
| campaigns.js | ||
| cannedResponse.js | ||
| contactConversations.js | ||
| contactLabels.js | ||
| contactNotes.js | ||
| conversationLabels.js | ||
| conversationMetadata.js | ||
| conversationPage.js | ||
| conversationSearch.js | ||
| conversationStats.js | ||
| conversationTypingStatus.js | ||
| conversationWatchers.js | ||
| csat.js | ||
| customRole.js | ||
| customViews.js | ||
| dashboardApps.js | ||
| draftMessages.js | ||
| inboxAssignableAgents.js | ||
| inboxes.js | ||
| inboxMembers.js | ||
| integrations.js | ||
| labels.js | ||
| macros.js | ||
| reports.js | ||
| sla.js | ||
| SLAReports.js | ||
| summaryReports.js | ||
| teamMembers.js | ||
| userNotificationSettings.js | ||
| webhooks.js | ||