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## PR#1: Reporting events rollup — model and write path Reporting queries currently hit the `reporting_events` table directly. This works, but the table grows linearly with event volume, and aggregation queries (counts, averages over date ranges) get progressively slower as accounts age. This PR introduces a pre-aggregated `reporting_events_rollups` table that stores daily per-metric, per-dimension (account/agent/inbox) totals. The write path is intentionally decoupled from the read path — rollup rows are written inline from the event listener via upsert, and a backfill service exists to rebuild historical data from raw events. Nothing reads from this table yet. The write path activates when an account has a `reporting_timezone` set (new account setting). The `reporting_events_rollup` feature flag controls only the future read path, not writes — so rollup data accumulates silently once timezone is configured. A `MetricRegistry` maps raw event names to rollup column semantics in one place, keeping the write and (future) read paths aligned. ### What changed - Migration for `reporting_events_rollups` with a unique composite index for upsert - `ReportingEventsRollup` model - `reporting_timezone` account setting with IANA timezone validation - `MetricRegistry` — single source of truth for event-to-metric mappings - `RollupService` — real-time upsert from event listener - `BackfillService` — rebuilds rollups for a given account + date from raw events - Rake tasks for interactive backfill and timezone setup - `reporting_events_rollup` feature flag (disabled by default) ### How to test 1. Set a `reporting_timezone` on an account (`Account.first.update!(reporting_timezone: 'Asia/Kolkata')`) 2. Resolve a conversation or trigger a first response 3. Check `ReportingEventsRollup.where(account_id: ...)` — rows should appear 4. Run backfill: `bundle exec rake reporting_events_rollup:backfill` and verify historical data populates --------- Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com> |
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| .. | ||
| channel | ||
| concerns | ||
| enterprise/audit | ||
| integrations | ||
| .keep | ||
| account_spec.rb | ||
| account_user_spec.rb | ||
| agent_bot_inbox_spec.rb | ||
| agent_bot_spec.rb | ||
| application_record_external_credentials_encryption_spec.rb | ||
| article_spec.rb | ||
| assignment_policy_spec.rb | ||
| attachment_spec.rb | ||
| automation_rule_spec.rb | ||
| campaign_spec.rb | ||
| category_spec.rb | ||
| contact_inbox_spec.rb | ||
| contact_spec.rb | ||
| conversation_participants_spec.rb | ||
| conversation_spec.rb | ||
| csat_survey_response_spec.rb | ||
| custom_attribute_definition_spec.rb | ||
| data_import_spec.rb | ||
| folder_spec.rb | ||
| inbox_member_spec.rb | ||
| inbox_spec.rb | ||
| installation_config_spec.rb | ||
| label_spec.rb | ||
| macro_spec.rb | ||
| mention_spec.rb | ||
| message_spec.rb | ||
| note_spec.rb | ||
| notification_setting_spec.rb | ||
| notification_spec.rb | ||
| platform_app_permissible_spec.rb | ||
| platform_app_spec.rb | ||
| portal_spec.rb | ||
| related_category_spec.rb | ||
| reporting_event_spec.rb | ||
| reporting_events_rollup_spec.rb | ||
| team_member_spec.rb | ||
| team_spec.rb | ||
| user_spec.rb | ||
| webhook_spec.rb | ||
| working_hour_spec.rb | ||