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This PR addresses an issue where mention_notification was being overwritten by assigned_conversation_new_message notifications. Similarly, participating_conversation_new_message was taking priority over assigned_conversation_new_message. The fix ensures that additional notifications are not created in these scenarios by establishing a priority order for notifications as follows: 1. mention_notification 2. assigned_conversation_new_message 3. participating_conversation_new_message This change maintains consistency and prevents redundant notifications. ---- Note: In the older implementation of notifications in Chatwoot, notification objects were created only if the user had subscribed to a specific notification type. With the new inbox_view model, we are changing this approach to create notification objects in all cases. This PR updates the services to remove reliance on notification preferences, simplifying the logic. ---- Caveat: Since we don’t create extra notifications for new messages if a mention_notification already exists, a user subscribed to new_message_notification push/email notifications but not to mention_notification will not receive notifications in these cases. |
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| .. | ||
| agent_bots | ||
| auto_assignment | ||
| automation_rules | ||
| contacts | ||
| conversations | ||
| imap | ||
| internal | ||
| labels | ||
| line | ||
| llm_formatter | ||
| macros | ||
| message_templates | ||
| messages | ||
| microsoft | ||
| notification | ||
| sms | ||
| telegram | ||
| twilio | ||
| action_service_spec.rb | ||
| search_service_spec.rb | ||