chatwoot/app/javascript/dashboard
Muhsin Keloth 0e122188e9
feat: Add voice calling as a capability on Twilio SMS channel(Enterprise) (#13963)
Voice calling is now a capability on the existing TwilioSms rather than
a separate Voice model. A single Twilio phone number handles both SMS
and voice calls through one inbox.
Fixes
https://linear.app/chatwoot/issue/CW-6683/add-voice-calling-as-a-capability-on-twilio-sms-channel
and https://linear.app/chatwoot/issue/PLA-120/add-the-support-for-sms

**What changed**
- Replaced Channel::Voice with voice_enabled flag on Channel::TwilioSms
- Added voice_enabled, twiml_app_sid, api_key_secret columns to
channel_twilio_sms table
  - Dropped channel_voice table (no production data)
- All voice logic lives in Enterprise layer via
prepend_mod_with('Channel::TwilioSms')
- Added Voice settings tab on Twilio SMS inbox settings to
enable/disable voice
  - Validates Twilio number voice capability before provisioning
- Teardown service cleans up TwiML app and credentials when voice is
disabled
- Frontend voice detection uses isVoiceCallEnabled() /
getVoiceCallProvider() helpers — extensible to future providers
  - Gated by channel_voice feature flag

**How to test**

1. Enable feature flag:
Account.find(<id>).enable_features('channel_voice')
2. Create voice inbox: Inboxes → Voice tile → enter Twilio credentials →
verify incoming/outgoing calls and SMS work
3. Enable voice on existing SMS inbox: Inboxes → select Twilio SMS inbox
→ Voice tab → toggle on → provide API key credentials → verify calls
work
4. Disable voice: Voice tab → toggle off → verify TwiML app is deleted,
credentials cleared, SMS still works
5. Re-enable voice: Toggle on again → must provide api_key_secret again
→ new TwiML app provisioned

---------

Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>
2026-04-29 11:32:19 +04:00
..
api feat: allow disabling 2FA with a backup code (#14102) 2026-04-28 10:09:41 +07:00
assets fix(ui): resolve unreadable select options in dark mode (#13207) 2026-03-30 13:05:28 +05:30
components fix: clean up conversation list rendering (#14107) 2026-04-20 15:48:06 +05:30
components-next feat: Add voice calling as a capability on Twilio SMS channel(Enterprise) (#13963) 2026-04-29 11:32:19 +04:00
composables feat: Add voice calling as a capability on Twilio SMS channel(Enterprise) (#13963) 2026-04-29 11:32:19 +04:00
constants feat: Add voice calling as a capability on Twilio SMS channel(Enterprise) (#13963) 2026-04-29 11:32:19 +04:00
helper feat: Add voice calling as a capability on Twilio SMS channel(Enterprise) (#13963) 2026-04-29 11:32:19 +04:00
i18n feat: Add voice calling as a capability on Twilio SMS channel(Enterprise) (#13963) 2026-04-29 11:32:19 +04:00
mixins feat: allow configuring attachment upload limit (#12835) 2025-11-17 14:03:08 -08:00
modules fix: prevent country defaulting to Zimbabwe in search result contacts (#14098) 2026-04-28 12:08:46 +05:30
routes feat: Add voice calling as a capability on Twilio SMS channel(Enterprise) (#13963) 2026-04-29 11:32:19 +04:00
store feat: onboarding account details with enriched data [UPM-17][UPM-18] (#13979) 2026-04-28 10:35:51 +05:30
stores feat: Voice Channel (#11602) 2025-12-19 12:41:33 -08:00
App.vue feat: onboarding account details with enriched data [UPM-17][UPM-18] (#13979) 2026-04-28 10:35:51 +05:30
featureFlags.js feat: Add voice calling as a capability on Twilio SMS channel(Enterprise) (#13963) 2026-04-29 11:32:19 +04:00