chatwoot/lib
Aakash Bakhle d6d38cdd7d
feat: captain decides if conversation should be resolved or kept open (#13336)
# Pull Request Template

## Description

captain decides if conversation should be resolved or open

Fixes
https://linear.app/chatwoot/issue/AI-91/make-captain-resolution-time-configurable

Update: Added 2 entries in reporting events:
`conversation_captain_handoff` and `conversation_captain_resolved`

## Type of change

Please delete options that are not relevant.

- [x] New feature (non-breaking change which adds functionality)
- [x] This change requires a documentation update

## How Has This Been Tested?

Please describe the tests that you ran to verify your changes. Provide
instructions so we can reproduce. Please also list any relevant details
for your test configuration.

LLM call decides that conversation is resolved, drops a private note
<img width="1228" height="438" alt="image"
src="https://github.com/user-attachments/assets/fb2cf1e9-4b2b-458b-a1e2-45c53d6a0158"
/>

LLM call decides conversation is still open as query was not resolved
<img width="1215" height="573" alt="image"
src="https://github.com/user-attachments/assets/2d1d5322-f567-487e-954e-11ab0798d11c"
/>


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [x] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Sojan Jose <sojan@pepalo.com>
2026-03-13 10:03:58 +05:30
..
action_view/template/handlers feat: Customisable Email Templates (#1095) 2020-08-06 15:21:06 +05:30
assets Initial Commit 2019-08-14 15:18:44 +05:30
captain feat: captain decides if conversation should be resolved or kept open (#13336) 2026-03-13 10:03:58 +05:30
custom_exceptions fix: PDF errors not loading in CI (#13236) 2026-01-12 15:22:15 +05:30
events feat: captain decides if conversation should be resolved or kept open (#13336) 2026-03-13 10:03:58 +05:30
filters fix: country_code should be checked against the contact (#13186) 2026-01-13 14:47:27 +05:30
integrations feat: captain decides if conversation should be resolved or kept open (#13336) 2026-03-13 10:03:58 +05:30
linear fix: escape special characters in Linear GraphQL queries (#13490) 2026-02-09 16:18:04 +05:30
llm feat: new Captain Editor (#13235) 2026-01-21 13:39:07 +05:30
redis fix: call authorization_error! on IMAP auth failures (#13560) (revert) (#13671) 2026-02-26 18:45:18 -08:00
seeders Revert "chore: Upgrade Rails to 7.2.2 and update Gemfile dependencies (#11037)" 2026-02-03 21:09:42 -08:00
tasks feat: Add automatic favicon fetching for companies (#13013) 2026-03-05 18:51:28 -08:00
test_data chore: Generate test data for bulk insertion (#11229) 2025-05-06 11:13:11 +05:30
webhooks fix(agent-bot): stabilize webhook delivery for transient upstream failures (#13521) 2026-03-02 14:18:29 +04:00
base_markdown_renderer.rb feat: support image height in markdown rendering of messages (#8177) 2023-11-02 13:51:54 -07:00
chatwoot_app.rb feat: search documentation tool for reply suggestions (#13340) 2026-01-30 16:18:33 +05:30
chatwoot_captcha.rb feat: Add hCaptcha for public forms (#4017) 2022-02-18 20:02:50 +05:30
chatwoot_exception_tracker.rb fix: modify exception tracker to log even if sentry configured (#7563) 2023-07-21 11:58:49 +03:00
chatwoot_hub.rb chore(hub): clean up legacy Captain hub flow (#13640) 2026-02-24 20:29:53 -08:00
chatwoot_markdown_renderer.rb feat: Standardize rich editor across all channels (#12600) 2025-12-08 14:43:45 +05:30
config_loader.rb chore: Add display manifest to whitelabel settings (#8708) 2024-01-16 09:50:23 +04:00
current.rb feat: captain decides if conversation should be resolved or kept open (#13336) 2026-03-13 10:03:58 +05:30
custom_markdown_renderer.rb feat: move embedding config to a yaml file (#11611) 2025-05-30 16:26:40 +05:30
dyte.rb feat: Upgrade Dyte apis to v2 (#10706) 2025-02-19 14:47:48 -08:00
exception_list.rb fix: call authorization_error! on IMAP auth failures (#13560) (revert) (#13671) 2026-02-26 18:45:18 -08:00
global_config_service.rb fix(signup): normalize account signup config checks (#13745) 2026-03-10 16:35:09 +05:30
global_config.rb chore: Add display manifest to whitelabel settings (#8708) 2024-01-16 09:50:23 +04:00
limits.rb feat: Advanced Search Backend (#12917) 2026-01-07 15:30:49 +05:30
linear.rb feat: Add user attribution to Linear integration with actor authorization (#11774) 2025-07-01 16:49:26 +05:30
llm_constants.rb fix: default model for captain assistant (#13496) 2026-02-10 14:53:53 +05:30
microsoft_graph_auth.rb Revert "feat: Support Azure single-tenant application using the Graph… (#7436) 2023-06-29 16:50:18 -07:00
online_status_tracker.rb perf: reduce presence update frequency and fix background tab throttling (#13726) 2026-03-09 18:23:44 +05:30
opentelemetry_config.rb feat: Add support for Langfuse LLM Tracing via OTEL (#12905) 2025-11-21 16:31:45 -08:00
regex_helper.rb fix: Escape closing bracket in mention regex (#11877) 2025-07-04 10:35:11 +05:30
test_data.rb chore: Generate test data for bulk insertion (#11229) 2025-05-06 11:13:11 +05:30
url_helper.rb fix: Referer URL validation (#4309) 2022-03-30 14:36:22 +05:30
vapid_service.rb chore: Switch to web-push gem (#6390) 2023-02-03 18:55:22 +05:30