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When a customer responds to a bot's interactive prompt (input_select, input_csat, form, input_email) from the widget, the response shows up in the Chatwoot agent UI but is not reflected in the linked Slack channel — Slack only ever shows the original question. This happens because the widget submits the answer as an UPDATE to the original message (writing `content_attributes.submitted_values` or `submitted_email`), but the Slack hook only listened to `message.created`, so updates were ignored. Closes https://linear.app/chatwoot/issue/PLA-147 ### Preview <img width="1290" height="1106" alt="CleanShot 2026-04-21 at 13 19 19@2x" src="https://github.com/user-attachments/assets/cd2a9d3f-89d3-4e81-9230-5b078e1b7b44" /> ### How to test 1. Connect a web widget inbox to a Slack channel. 2. Trigger each bot message type (input_select, form, input_csat, input_email) in a conversation. 3. Submit responses from the widget. 4. Verify each response now appears in the Slack thread, appended to the original bot question. --------- Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com> Co-authored-by: Claude Opus 4.6 (1M context) <noreply@anthropic.com> Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com> |
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| .. | ||
| channel_builder.rb | ||
| hook_builder.rb | ||
| incoming_message_builder.rb | ||
| link_unfurl_formatter.rb | ||
| send_on_slack_service.rb | ||
| slack_link_unfurl_service.rb | ||
| slack_message_helper.rb | ||
| update_slack_message_service.rb | ||