chatwoot/app/javascript/dashboard/api/inboxes.js
Muhsin Keloth 6be95e79f8
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feat(csat): Add WhatsApp utility template analyzer with rewrite guidance (#13575)
CSAT templates for WhatsApp are submitted as Utility, but Meta may
reclassify them as Marketing based on content, which can significantly
increase messaging costs.
This PR introduces a Captain-powered CSAT template analyzer for
WhatsApp/Twilio WhatsApp that predicts utility fit, explains likely
risks, and suggests safer rewrites before submission. The flow is manual
(button-triggered), Captain-gated, and applies rewrites only on explicit
user action. It also updates UX copy to clearly set expectations: the
system submits as Utility, Meta makes the final categorization decision.

Fixes
https://linear.app/chatwoot/issue/CW-6424/ai-powered-whatsapp-template-classifier-for-csat-submissions


https://github.com/user-attachments/assets/8fd1d6db-2f91-447c-9771-3de271b16fd9
2026-02-24 15:11:04 +04:00

54 lines
1.2 KiB
JavaScript

/* global axios */
import CacheEnabledApiClient from './CacheEnabledApiClient';
class Inboxes extends CacheEnabledApiClient {
constructor() {
super('inboxes', { accountScoped: true });
}
// eslint-disable-next-line class-methods-use-this
get cacheModelName() {
return 'inbox';
}
getCampaigns(inboxId) {
return axios.get(`${this.url}/${inboxId}/campaigns`);
}
deleteInboxAvatar(inboxId) {
return axios.delete(`${this.url}/${inboxId}/avatar`);
}
getAgentBot(inboxId) {
return axios.get(`${this.url}/${inboxId}/agent_bot`);
}
setAgentBot(inboxId, botId) {
return axios.post(`${this.url}/${inboxId}/set_agent_bot`, {
agent_bot: botId,
});
}
syncTemplates(inboxId) {
return axios.post(`${this.url}/${inboxId}/sync_templates`);
}
createCSATTemplate(inboxId, template) {
return axios.post(`${this.url}/${inboxId}/csat_template`, {
template,
});
}
getCSATTemplateStatus(inboxId) {
return axios.get(`${this.url}/${inboxId}/csat_template`);
}
analyzeCSATTemplateUtility(inboxId, template) {
return axios.post(`${this.url}/${inboxId}/csat_template/analyze`, {
template,
});
}
}
export default new Inboxes();