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# Pull Request Template
## Description
This PR fixes an issue where agent variables like
`{{agent.name}}`,`{{agent.first_name}}`, `{{agent.last_name}}`, and
`{{agent.email}}` were not rendering in automation messages.
In automation, these either showed blank or returned `Liquid error:
internal`, while the same variables worked fine in macros.
**Cause**
Automation messages are created without a sender, so agent data was
missing during variable rendering. This also caused errors in name
handling, and `email` was not defined at all.
**Solution**
* Handle missing agent data safely to avoid errors
* Add support for `{{agent.email}}`
* Fallback to conversation assignee when sender is not present
Fixes
https://linear.app/chatwoot/issue/CW-6979/template-variables-not-working-in-automated-messages
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Screenshots
**Automation**
<img width="759" height="284" alt="image"
src="https://github.com/user-attachments/assets/61a877b7-4984-4a7f-bbef-b8c510dcbdfe"
/>
**Before**
<img width="404" height="105" alt="image"
src="https://github.com/user-attachments/assets/da665ce8-137d-4249-8ee5-a1acc11391db"
/>
**After**
<img width="564" height="132" alt="image"
src="https://github.com/user-attachments/assets/6a80d67c-49c8-4658-b782-ae4acbc77256"
/>
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
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|---|---|---|
| .. | ||
| account_drop.rb | ||
| base_drop.rb | ||
| contact_drop.rb | ||
| conversation_drop.rb | ||
| inbox_drop.rb | ||
| message_drop.rb | ||
| user_drop.rb | ||