Muhsin Keloth 4cce7f6ad8 fix(line): Use non-expiring URLs for image and video messages (#13949) ... Images and videos sent from Chatwoot to LINE inboxes fail to display on the LINE mobile app — users see expired markers, broken thumbnails, or missing images. This happens because LINE mobile lazy-loads images rather than downloading them immediately, and the ActiveStorage signed URLs expire after 5 minutes. Closes https://linear.app/chatwoot/issue/CW-6696/line-messaging-with-image-or-video-may-not-show-when-client-inactive ## How to reproduce 1. Create a LINE inbox and start a chat from the LINE mobile app 2. Close the LINE mobile app 3. Send an image from Chatwoot to that chat 4. Wait 7-8 minutes (past the 5-minute URL expiration) 5. Open the LINE mobile app — the image is broken/expired ## What changed - **`originalContentUrl`**: switched from `download_url` (signed, 5-min expiry) to `file_url` (permanent redirect-based URL) - **`previewImageUrl`**: switched to `thumb_url` (250px resized thumbnail meeting LINE's 1MB/240x240 recommendation), with fallback to `file_url` for non-image attachments like video 🤖 Generated with [Claude Code](https://claude.com/claude-code) Co-authored-by: Claude Opus 4.6 (1M context) <noreply@anthropic.com> Co-authored-by: Sojan Jose <sojan@pepalo.com>		2026-04-01 17:29:12 +05:30
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incoming_message_service.rb	feat(inbox): Enable conversation continuity for social channels (#11079)	2026-02-25 13:56:51 +04:00
send_on_line_service.rb	fix(line): Use non-expiring URLs for image and video messages (#13949)	2026-04-01 17:29:12 +05:30