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Agents using API channel inboxes (e.g., WhatsApp Automate) reported seeing the same conversation appear twice in their conversation list — one showing the last message preview and the other showing "No Messages". Backend investigation confirmed no duplicate conversations exist in the database, making this purely a frontend issue. The root cause is a race condition in WebSocket event delivery. When a conversation is created via the API with auto-assignment, the backend enqueues multiple ActionCable broadcast jobs (`conversation.created`, `assignee.changed`, `team.changed`) within milliseconds of each other. In production with multi-threaded Sidekiq workers, these events can arrive at the frontend out of order. If `assignee.changed` arrives before `conversation.created`, the `UPDATE_CONVERSATION` mutation pushes the conversation into the store (since it doesn't exist yet), and then `ADD_CONVERSATION` blindly pushes it again — resulting in a duplicate entry. The fix adds a uniqueness check in the `ADD_CONVERSATION` mutation to skip the push if a conversation with the same ID already exists in the store, matching the dedup pattern already used by `SET_ALL_CONVERSATION`. |
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| .. | ||
| contacts | ||
| conversations | ||
| helpCenterArticles | ||
| helpCenterCategories | ||
| helpCenterPortals | ||
| inboxes | ||
| notifications | ||
| specs | ||
| teams | ||
| accounts.js | ||
| agentBots.js | ||
| agentCapacityPolicies.js | ||
| agents.js | ||
| assignmentPolicies.js | ||
| attributes.js | ||
| auditlogs.js | ||
| auth.js | ||
| automations.js | ||
| bulkActions.js | ||
| campaigns.js | ||
| cannedResponse.js | ||
| contactConversations.js | ||
| contactLabels.js | ||
| contactNotes.js | ||
| conversationLabels.js | ||
| conversationMetadata.js | ||
| conversationPage.js | ||
| conversationSearch.js | ||
| conversationStats.js | ||
| conversationTypingStatus.js | ||
| conversationWatchers.js | ||
| csat.js | ||
| customRole.js | ||
| customViews.js | ||
| dashboardApps.js | ||
| draftMessages.js | ||
| inboxAssignableAgents.js | ||
| inboxes.js | ||
| inboxMembers.js | ||
| integrations.js | ||
| labels.js | ||
| macros.js | ||
| reports.js | ||
| sla.js | ||
| SLAReports.js | ||
| summaryReports.js | ||
| teamMembers.js | ||
| userNotificationSettings.js | ||
| webhooks.js | ||