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We're getting many customer reports saying "I'm not getting notifications." We can't always identify the root cause since there are multiple points of failure. Added a **Push Diagnostics** tool in Super Admin to help us investigate mobile/web push issues. Here's how it works: - Look up a user by email/ID → see all their registered subscriptions with device info (iOS/Android, brand, model), token freshness, and last-updated time - Send a customizable test push and read the raw FCM/web-push/relay response to see if the customer is receiving push notifications—if not, it will show proper errors. - Delete broken subscriptions so the mobile app re-registers on next launch <img width="3816" height="1974" alt="CleanShot 2026-04-20 at 12 56 56@2x" src="https://github.com/user-attachments/assets/08ecab6f-7ec3-44b3-a114-5e6eb8cf0879" /> Fixes https://linear.app/chatwoot/issue/CW-6892/push-diagnostics-tool --------- Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com> Co-authored-by: Claude Opus 4.7 (1M context) <noreply@anthropic.com> |
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| .. | ||
| email_notification_service.rb | ||
| fcm_service.rb | ||
| mark_conversation_read_service.rb | ||
| push_notification_service.rb | ||
| push_test_service.rb | ||